Analyzing video Article Example | Topics and Well Written Essays - 1250 words

Analyzing video - Article ExampleIn the video Mediation in action role-playing workplace dispute resolution Acas, the cardinal competitors at managerial position Paul and Kristy required mediation for the sake of their professional efficiency, stability and future progress. They also needed to resolve their disputes so to keep going the gap in their communication. To mediate the situation between these two, Senior Manager Bernard suggested mediation session which was conducted by an external agent, when he was unable to eliminate the engagement between them himself. Now, Bernard as a senior manager regards both of his mangers for their distinctive skills. However, he is unable to accept their continual defiance of each other, which adversely impacted on the business in terms of time, money, lack of contracts and reputation (Mediation In Action Role-Playing Workplace Dispute Resolution Acas).After individual sessions with Paul and Kristy, intermediator meets them in a joint mee ting and sets the ground rules initially to be followed by both. She reminds them both how these mediation sessions should be kept confidential and how they can wait for private chat if something disturbs them. Moreover, she made it clear to both the participants that they have to give ample chance and respect to the other to share his concerns and the listener will not interrupt the speaker. Setting ground rules and agreement on them makes such session more smooth and participants reach to resolutions quickly without wasting time in arguments.go-between depicts composed and tactful approach for the second step of mediation that is listening and summarizing (Doherty and Guyler, 2008). She initiated the discussion by picking the flashpoint between two Kristys delegating handling issue. Since, its directly related to Kristys liabilities in office therefore, she gave Paul a chance to speak out his understanding on the issue,